STUDENT PORTAL
Customer Service

Customer Service

R2,700

Customer service is not a department, for your Salon/Spa to deliver a great customer experience it must be a philosophy to be embraced by every team member in your Salon/Spa, from the CEO/owner to the most recently hired employee.

Who should do this course? Anyone working in the industry, or who want to build onto existing therapy training to up-skill to managerial level or become an entrepreneur. This course will provide you with the knowledge and skills to deliver exceptional customer service in your salon/spa.

Allow 2-3 working days to verify your purchase.

SKU: SSMCS001 Category:

Admission Requirements

This course is open to anyone working in the Beauty and Spa industry. Please submit with your application: Highest grade passed & Industry experience evidence (CV).

Course Duration

  • 3 Weeks online theory
  • Isa Carstens® Academy Certificate of Successful Completion

Course Content

  • Customer Service Strategy and implementation
  • The Customer Journey and Customer Experience (CX)
  • Providing a Customer Experience (CX) that aligns with your business objectives, drive revenue and build your brand
  • The purpose and importance of your front office in your Customer Experience (CX) and your Customer Journey
  • Customer Feedback and how to utilise it to improve your service and revenue

Mode of Instruction

Online Theory:
Asynchronous learning which happens online on your own schedule. Complete an assignment after each lesson to receive a certificate of successful completion for the module.

Assessment:
Assignment-based, online assessments.

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STUDENT DECLARATION / MEMORANDUM OF AGREEMENT
  1. All particulars given by me in this form are true and correct.
  2. I will acquaint myself with the rules and regulations, including the disciplinary rules, of the Isa Carstens Academy and will abide by them.
  3. I waive any claim against the Isa Carstens Academy resulting from any act or omission on my part during tuition.
  4. I accept responsibility for the care and safekeeping of all Isa Carstens Academy property (including, but not restricted to books and notes) issued to me for my training.
  5. I will inform the Isa Carstens Academy immediately, in writing, should I change my address or withdraw or change my course.
  6. I am aware that fees and legal costs will be recovered from me should I fail to timeously fulfil my financial commitments towards the Isa Carstens Academy.
  7. I accept full responsibility and liability for the payment of all class fees.
  8. I will not claim compensation for photos taken, voices used, student participation in functions, etc. and accept that any photos used for publicity reasons will be the property of the Isa Carstens Academy.
  9. I accept that all fees are neither refundable nor transferable upon cancellation at any stage after signature hereof and shall be retained as damages / penalty. No variation, modification or waiver of any provision hereof shall be of any force and effect unless reduced to writing and signed by both parties.
  10. Consent to process personal information. I hereby agree, understand, consent and irrevocably authorize the Isa Carstens Academy to keep, use, process and verify information in paper and electronic format, including information supplied by me during the application and enrolment process.