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Operational Management

Operational Management

R2,700

Operational management is the business function concerned with the administration of all business practices to maximise efficiency within your Salon/Spa. It involves planning, organising, and overseeing the Salon/Spa’s processes to balance revenues and costs and achieve the highest possible operating profit.

Who should do this course? Anyone working in the industry or who wants to build on existing therapy training to up-skill to the managerial level or become an entrepreneur. This course will provide you with the knowledge and skills to ensure the business successfully converts inputs such as materials, products, labour, and technology into outputs in an efficient and cost-effective manner.

Allow 2-3 working days to verify your purchase.

SKU: SSMOM001 Category:

Admission Requirements

This course is open to anyone working in the Beauty and Spa industry. Please submit with your application: Highest grade passed & Industry experience evidence (CV).

Course Duration

  • 3 Weeks online theory
  • Isa Carstens® Academy Certificate of Successful Completion

Course Content

  • Standard Operating Procedures
    • Why is it important
    • What should it include
  • Beauty Salon and Spa Daily Routine (Process & Governance)
  • Beauty Salon and Spa Environmental Awareness
  • Treatment Menu and Recipes
  • Treatment Protocols
  • Analysing & Optimising bookings
  • Occupational Health & Safety
  • How to plan and improve your processes
  • Point of Sales
  • Procurement
  • Difference between Procurement and Purchasing
  • Negotiation
  • Stock Room Management & Stock Control

Mode of Instruction

Online Theory:
Asynchronous learning which happens online on your own schedule. Complete an assignment after each lesson to receive a certificate of successful completion for the module.

Assessment:
Assignment-based, online assessments.

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STUDENT DECLARATION / MEMORANDUM OF AGREEMENT
  1. All particulars given by me in this form are true and correct.
  2. I will acquaint myself with the rules and regulations, including the disciplinary rules, of the Isa Carstens Academy and will abide by them.
  3. I waive any claim against the Isa Carstens Academy resulting from any act or omission on my part during tuition.
  4. I accept responsibility for the care and safekeeping of all Isa Carstens Academy property (including, but not restricted to books and notes) issued to me for my training.
  5. I will inform the Isa Carstens Academy immediately, in writing, should I change my address or withdraw or change my course.
  6. I am aware that fees and legal costs will be recovered from me should I fail to timeously fulfil my financial commitments towards the Isa Carstens Academy.
  7. I accept full responsibility and liability for the payment of all class fees.
  8. I will not claim compensation for photos taken, voices used, student participation in functions, etc. and accept that any photos used for publicity reasons will be the property of the Isa Carstens Academy.
  9. I accept that all fees are neither refundable nor transferable upon cancellation at any stage after signature hereof and shall be retained as damages / penalty. No variation, modification or waiver of any provision hereof shall be of any force and effect unless reduced to writing and signed by both parties.
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